OkGo Game FAQ — your answers are right here

Each person may only register one account on OkGo Game. If multiple accounts are detected, they may be suspended and any bonuses forfeited. If you are having trouble accessing an existing account, please contact our support team.

To verify your account, upload a photo of your National ID (NID) or passport along with a selfie. Verification is usually completed within 24 hours. You'll be notified by email or SMS once it's done.

On the login page Go to the login page and click the "Forgot Password?" link. Enter your registered email or mobile number — a reset link or OTP will be sent to you. Use it to set a new password.

Yes, you can temporarily or permanently close your account at any time. Email us at support@okgogame.click or reach out via live chat. As part of our responsible gaming commitment, we also offer a self-exclusion option.

After logging in, go to the "Deposit" option on your dashboard. Choose your preferred payment method — Mobile Pay, Nagad, Rocket, bank transfer, or USDT. Enter the amount and complete the payment. In most cases, your balance will be updated within 5 minutes.

The minimum deposit on OkGo Game is just ৳500. This limit applies to both mobile banking (Mobile Pay/Nagad/Rocket) and bank transfers. New users will receive a special Welcome Bonus on their first deposit.

Deposits are usually reflected within 5–15 minutes. If it takes longer than 30 minutes, please:

• Save your payment transaction ID
• Refresh the Page
• Contact us via live chat or at support@okgogame.click with your transaction ID

Minor delays may occur on weekends or bank holidays.

Yes, okgo game supports USDT (TRC20/ERC20). Crypto deposits typically carry no extra charges and are processed quickly. Just copy your wallet address from the deposit page and send the required amount.

Go to the "Withdrawal" option on your dashboard. Choose your preferred method (Mobile Pay, Nagad, Rocket, or bank transfer), enter the amount, and submit your request. If your account is already verified, payment is typically processed within 30 minutes to 24 hours.

Processing times vary by payment method:

• Mobile Pay / Nagad / Rocket: 30 minutes – 2 hours
• Bank Transfer: 1–3 business days
• USDT: 1–6 hours

First-time withdrawals require KYC verification, which may take a little longer to process.

Common reasons a withdrawal may be declined:

• KYC verification not completed
• Bonus wagering requirements not met
• Details Do Not Match the Registered Payment Account
• Daily Withdrawal Limit Exceeded

For any issues, reach us via live chat or email us at support@okgogame.click.

Minimum Withdrawal ৳500 The maximum daily withdrawal limit depends on your account tier and verification status. Standard accounts can withdraw up to ৳50,000 per day, while VIP accounts may have higher limits.

Sign Up and make your first deposit — you will automatically receive the welcome bonus. For bonus amounts and terms On the Bonus page Visit the page for full details. Typically, a percentage match bonus is awarded on your first deposit.

A wagering requirement is the number of times you must bet your bonus amount before you can make a withdrawal. For example, with a 10x wagering requirement on a ৳1,000 bonus, you would need to place a total of ৳10,000 in bets before withdrawing. For full bonus terms On the Bonus page See details.

On the latest promotions page Enjoy regular free spins, cashback, and reload bonus offers. You can also earn a daily login bonus just by logging in every day. On the Rewards Page You can also redeem loyalty points for rewards.

Bonus validity varies by type. Welcome bonuses must generally be used within 7 days, while other promo bonuses are valid for 30 days. If wagering requirements are not met within the specified period, the bonus will be automatically forfeited.

okgo game offers 50+ sports markets. Popular categories include cricket, football, tennis, badminton, kabaddi, basketball, and volleyball. On the Sports page You can browse all available categories. Live betting is also supported, allowing you to place bets while a match is in progress.

Live betting (in-play betting) means placing bets in real time while a match is in progress. On okgo game, you can follow live scores and updated odds. Odds change every few seconds based on how the match is unfolding, so quick decisions are key.

A bet may be cancelled in the following situations: if a match is postponed or cancelled, if an event doesn't take place due to field conditions, or if a technical error occurs. The amount for any cancelled bet is automatically refunded to your account balance.

On the Popular Games page You'll find all casino games here. In the Live Casino section, play baccarat, roulette, blackjack, and Andar Bahar with real dealers. There are also 500+ slots available across a wide range of themes.

Yes, OkGo Game is completely safe. We use 256-bit SSL encryption to protect all your personal data and financial information. Our platform is fully licensed and undergoes regular third-party security audits.

Go to the "Security Settings" section of your dashboard and enable "Two-Factor Authentication". An OTP will be sent to your mobile number — use it to verify. From that point on, every login will require an OTP code.

We never sell or share your personal information with third parties. All data is kept secure on encrypted servers. To learn more, visit our Privacy Policy Read more.

OkGo Game is an online gaming platform operating under an international license. We are committed to responsible gaming. Our Terms & Conditions and Responsible Gaming Visit the page for full details.

The OkGo Game website is fully mobile-optimized, so you can play easily from any smartphone browser. For the latest updates on a dedicated app, Promotions Page Check back regularly.

Our support team is available 24/7. You can reach us through:

• Email: support@okgogame.click
• Live Chat: Click the chat icon in the bottom-right corner of the dashboard

Support is available in Bengali.

okgo game takes responsible gaming seriously. Here's what we offer:

• Set Daily / Weekly Deposit Limits
• Self-Exclusion (Temporary Break)
• Betting History Review
• Reality Check Reminders

For more details Responsible Gaming page See details.