OkGo Game's Privacy Policy — Your data is safe with us

Welcome to OkGo Game. This Privacy Policy applies to our website, mobile app, and all services. By using OkGo Game, you agree to the terms of this Privacy Policy.

We designed this policy with our Bangladeshi users in mind, written in plain language so you fully understand how your information is handled.

OkGo Game is an international-standard gaming platform. We follow global best practices in data protection and treat your privacy as our top priority.

OkGo Game collects different types of information for various purposes. The details are outlined below:

We only collect information that is strictly necessary to provide our services. Collecting unnecessary or excessive data goes against our policy.

OkGo Game uses your data only for the specific purposes listed below — nothing else:

• Account Management: For registration, login, password reset, and account security.
• Payment Processing: To process deposits, withdrawals, and other financial transactions.
• KYC Verification: To verify age and identity in compliance with legal requirements.
• Fraud Prevention: Detects unusual activity to keep your account secure.
• Customer Support: To resolve your issues and complaints promptly.
• Service Development: To analyze usage patterns and improve the platform.
• Legal Compliance: To comply with regulatory authorities and legal obligations.
• Marketing Communications: Only to send promotional content with your consent.

OkGo Game never sells your personal data. However, in certain limited circumstances, information may be shared with third parties:

• Payment Processors: With payment partners including Mobile Pay, Nagad, and banks, solely to process transactions.
• KYC Provider: With licensed verification providers for identity verification purposes.
• Technology Services: With cloud storage and server service providers who are bound by strict confidentiality agreements.
• Legal Authorities: Where required by a court order or regulatory authority.
• Anti-Fraud Organizations: Shared with relevant authorities to prevent money laundering and fraud.

All our third-party partners are bound by strict data protection agreements. They may only use your information for specified purposes — any other use is strictly prohibited.

OkGo Game's website and app use cookies and similar technologies to enhance your browsing experience.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure site security — without these, the site cannot function properly.
• Functional Cookies: To remember your preferences such as language and settings.
• Analytics Cookies: To understand which pages users visit most — all data is fully anonymized.
• Security Cookies: To detect fraud and unauthorized access.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some services to function incorrectly.

OkGo Game does not retain your data longer than necessary. Retention periods by data type are listed below:

Once the retention period expires, your data is automatically deleted or anonymized securely.

OkGo Game uses industry-leading security technology to keep your data safe:

• 256-Bit SSL Encryption: All data transfers take place over encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security can be added to your account.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Regular Security Audits: Regular security testing conducted by third parties.
• Secure Data Centers: Data stored in centers with physical security meeting international standards.
• Staff Training: All our staff receive regular training on data protection.

You have full control over your data on OkGo Game. Your rights include:

OkGo Game strictly does not provide services to anyone under the age of 18. We do not knowingly collect data from individuals under 18.

If we become aware that we hold data belonging to a minor, we will immediately delete that data and close the associated account.

OkGo Game may update this Privacy Policy as needed. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• Registered users will be notified of significant changes via email or in-app notification.
• Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.

We recommend reviewing this page regularly to stay up to date with the latest changes.

For any questions, requests, or complaints regarding our Privacy Policy, please contact our Data Protection Team:

• Email: support@okgogame.click
• Live Chat: 8:00 AM – 12:00 AM, 7 days a week
• Response time: Typically within 48 hours; up to 30 days for complex matters

If you are not satisfied with our response, you have the right to lodge a complaint with the data protection authority in your country.